STHIRA Return & Refund Policy

📦 Damaged Product? We’ve Got You Covered!

We stand by our quality, but if your STHIRA product arrives broken or defective, we’ll replace it free of charge.

✅ Eligible for Returns/Refunds:

✔ Damaged in transit (e.g., cracked paddle, punctured balls)
✔ Manufacturing defects (e.g., peeling surface, loose edge guard)

🚫 Not Eligible:

✖ Used/played with products
✖ Normal wear and tear
✖ Buyer’s remorse (size/color preference)

⚡ How to Claim:

1️⃣ Contact us within 48 hours of delivery
2️⃣ Send photos/video of the damage to [info@sthira.com] or WhatsApp [+91-8459 845 391]
3️⃣ Wait for approval – we’ll respond within 12 hours
4️⃣ Return shipping (we’ll email a prepaid label if approved)

💸 Refund Process:

• Approved claims: Full refund or free replacement (your choice)

• Refunds processed within 3 business days via original payment method

📞 Need Help?

DM [@sthira.pickleball] or Mail [info@tehsthira.com] (9AM-6PM IST)